Privacy Policy

Last updated: 1 April 2025

1. Introduction

Welcome to VirtualExa, operated at virtualexa.info ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and postal address when you submit a contact form or subscribe to our newsletter.
• Usage data: Information about how you use our website, including pages visited, time spent, and referring URLs.
• Device information: Browser type, operating system, IP address, and device identifiers.
• Communications: Messages and enquiries you send to us through our contact form.
• Preferences: Your stated interests and preferences when subscribing to our newsletter.

3. How We Collect Information

We collect information through the following means:

• Directly from you: When you complete our contact form, subscribe to our newsletter, or otherwise communicate with us.
• Automatically: Through cookies and similar tracking technologies when you visit our website. Please see our Cookie Policy for more details.
• Third-party services: We may receive information from analytics providers and other third-party services we use to operate our website.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and VR-related updates (only if you have subscribed).
• To improve and personalise your experience on our website.
• To analyse website usage and improve our content and services.
• To comply with our legal obligations under Australian law.
• To detect, prevent, and address technical issues and security threats.

5. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers: We may share your information with trusted third-party service providers who assist us in operating our website (e.g., email service providers, analytics services). These parties are bound by confidentiality obligations.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Storage and Security

Your information is stored securely on servers located in Australia and/or other jurisdictions. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Newsletter subscribers' data is retained until they unsubscribe. Contact form submissions are retained for up to 24 months.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Complain about a breach of the Australian Privacy Principles.
• Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Postal address: Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Website: Contact Form

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.